e-customer care centre of KPDCL set up for power consumers

Srinagar, Dec 7 (Agency) The Kashmir Power Distribution Corporation Limited (KPDCL) has set up e-Customer Care Centre (eCCC) to provide real time enquiry grievance redressal to power consumers, an official spokesman said. He said Lieutenant Governor (LG) Manoj Sinha, inaugurated cloud based, web enabled e-Customer Care Centre of KPDCL at Bemina and dedicated it to the public on Sunday and said that the new facility is aimed at providing real time enquiry and grievance redressal to Power consumers. “With the functioning of the eCCC, the Power Supply Grievances Redressal Mechanism has been institutionalized for handling power supply related complaints”, he added.

The Lt Governor observed that the new Centre will ensure minimum downtime and quick power restoration. Action taken reports will be generated to fix the accountability and ensuring transparency. The eCCC facilitated with modern technology will work round the clock to receive complaints through several channels such as telephone, email, and social media. It shall benefit the general public who can avail customer services through voice calling and messaging facility on 5 dedicated phone numbers catering to 50 lines at a time and Customer Care Executives shall be available 24x7x365, said the Lt Governor. Concrete measures have been undertaken to provide better facilities to people through upgradation and augmentation of the power sector, he maintained. On the occasion, the Lieutenant Governor was given a live demonstration about the functioning of Customer Care Centre where consumers can resolve their queries regarding electricity related problems in their respective areas through telephone or social media platforms. Earlier, Principal Secretary, Power Development Department, Rohit Kansal, in his address, lauded the efforts of the KPDCL and said such public friendly initiative is the need of the hour to provide common people with a facility to register their power supply related complaints. Managing Director, KPDCL, Mohammad Aijaz gave a detailed briefing on the functioning of the Customer Care Centre. It was informed that the project with an estimated cost of Rs 29.80 lakhs was completed well within a month’s time.