Pega introduces First RPA Auto-balancing

Hyderabad, Nov 23 (Agency) Pegasystems Inc (PEGA), the leader in cloud software for customer engagement and operational excellence, on Monday introduced its RPA Auto-balancing – the industry’s first Robotic Process Automation feature that automatically provisions workloads between an organization’s available bots. This new Pega Robot Manager capability uses Artificial Intelligence (AI) to intelligently optimize the capacity and efficiency of bot resources on the fly with no human intervention, the IT company said in a release here.

With Pega RPA Auto-balancing, the new Pega Robot Manager capability analyzes all work requests and automatically provisions them across available bots. When new or unexpected needs arise, the feature dynamically and intelligently reallocates bots in real time to get the work done, it said. Pega RPA Auto-balancing will also be able to prioritize more important work over less critical jobs when both demand exceeds capacity – enabling organizations to stop wasting money on unnecessary supplemental bot licenses and management resources. This advancement represents Pega’s latest RPA innovation aimed at providing a fully automated robotic process infrastructure. Previous hands-free bot management features introduced this year include: Pega X-ray Vision, an industry-first feature that detects and fixes broken bots with no human intervention and Pega Synchronization Server, which automatically ensures bots are using the most current Robot Runtime software at all times and updates it without requiring IT to manually install it. With these combined features and Pega RPA Auto-balancing, it fully automates the entire RPA lifecycle – from authoring to deployment to management. This enables Pega clients to experience faster, more durable, and easier to deploy bots that require significantly less time and fewer resources to run and manage, the release said. Pega RPA, part of the Pega Infinity™ suite of digital transformation software, automates repetitive tasks performed through the User Interface (UI) of enterprise applications. Pega RPA uses its Deep Robotics to automate applications at the code level, resulting in faster, more accurate, and more resilient robotic automation at scale. Together with its broader intelligent automation features and low-code capabilities, Pega offers the most complete end-to-end automation platform. Available today, Pega RPA Auto-balancing is included in the new version of Pega Robot Manager, and the prioritization feature will be available by the end of year, the release added.