New Delhi, Sep 21 (Representative) The IGI Airport Police, in partnership with IndiGo Airlines has organised a soft skills training program in its ongoing commitment to enhancing the skills of its personnel and ensuring a safe, welcoming environment for all travellers. The soft skills training program titled ‘Always Caring’ was organised yesterday. The training programme aimed to enhance the interpersonal skills and clientele service capabilities of the participating officers, further improving their ability to engage with the diverse traveller base at the airport, an official statement said on Saturday.Approximately 70 police personnel received comprehensive training covering various aspects of effective communication, conflict resolution, empathy, and customer service best practices under this session. Airports serve as gateways to our cities and countries, bustling hubs where people from diverse backgrounds converge, each with their own needs, concerns, and expectations. In such a dynamic environment, the role of police personnel goes beyond mere law enforcement; it encompasses providing assistance, ensuring safety, and fostering positive interactions with the public, it said.
This collaborative effort between the IGI Airport Police and IndiGo Airlines underscores their shared commitment to ensuring the safety and well-being of passengers and staff at the airport. By equipping police personnel with the necessary soft skills, both organisations aim to enhance the overall passenger experience and foster a culture of caring and excellence within the airport community. As of date, 200 number of police personnel have been covered under the “Always Caring” programme. Looking ahead, the IGI Airport Police plans to extend the “Always Caring” programme to cover the rest of the police personnel in the coming future.This initiative reflects the commitment of the IGI Airport Police to continuous improvement and professional development, ensuring that all officers are well-prepared to serve the public with dedication and compassion. The success of the “Always Caring” soft skill training programme highlights the positive outcomes that can be achieved through collaboration and shared objectives.