New Delhi, Aug 2 (Agency) Telecom regulator TRAI on Friday revised the norms for “Quality of Services” applicable for Wireline, Wireless and Broadband services and prescribed “graded” financial disincentives for non-compliance increasing with continued non-compliance, a move that would improve speed of internet and problems relating to call drop among others. In order to achieve time bound action on QoS related issues and early resolution of non-compliant QoS performance in the network, graded financial disincentives, increasing with continued non-compliance, have been introduced for all services.
The revised regulations on QoS shall come into force with effect from 1st October, 2024, TRAI said in a release. Delivering QoS is a lifecycle activity that can only be achieved through the adoption of best practices in the quality management domain, TRAI said adding that therefore, Service providers have been asked to adopt Six Sigma Quality Management Plan to achieve continuous improvement in the quality of services.
As per the revised regulation the Telecom Services Providers (TSPs) will be mandated to display technology (2G/ 3G/ 4G/ 5G) wise mobile coverage maps on their website, to enable consumers to make informed decisions. To bring transparency in QoS performance reporting, the service providers have been mandated to publish QoS performance, against prescribed parameters, on their website. To enable timely redressal of network issues by the service providers, QoS performance of mobile service shall now be monitored on monthly instead of quarterly basis. However, for smooth transition to monthly reporting, service providers have been given six months’ time from the effective date of the regulation, TRAI stated.