Thiruvananthapuram, Oct 25 (Agency) Unique Travel Corp (UTC), the worldwide representative of Sandals & Beaches Resorts, has chosen IBS Software’s iStay platform to replace its Central Reservation System (CRS). The iStay CRS from IBS Software will enable UTC to maintain a lead in the industry, enabling guests to book their entire travel experience – from hotel rooms to activities, flights and transportation – all in one place at one time. The iStay CRS includes revenue management, packaging, call center, channel distribution, and analytics solutions along with a built-in data lake and robust APIs. iStay will also enable UTC to expand add-ons services to reservations and offer more personalized agent-assisted and online bookings. For IBS Software, a leading SaaS solutions provider to the travel industry globally, this deal follows the company’s recent acquisition of Above Property Services (APS®). The partnership with UTC further solidifies IBS Software’s status as a trusted provider technology solutions for the hospitality industry, including Central Reservation System (CRS), Property Management System (PMS), Revenue Management, Booking Engine, Call Center, Analytics and Distribution. Michael Delgado, Global Chief Information Officer (CIO), Unique Vacations, Inc., (an affiliate of the worldwide representative of Sandals & Beaches Resorts) commented: “When looking toward the future of efficient and effective booking systems, the IBS Software cloud-based reservation platform was an ideal choice.
Not only does the platform align with our current data architecture, it also offers a wide range of new integrations. This includes the IDeaS AI-based revenue planning system, which will introduce a new era of revenue management for the brands we represent. The partnership also delivers the latest call center technology, empowering teams with advanced tools for greater guest support.” Aaron Shepherd, Vice President and Head of Innovation, IBS Software, said: “To meet guests where they are and remain competitive in today’s market, hotel and travel businesses must be willing to adopt and integrate modern solutions designed to align with their everyday needs. Our cutting-edge CRS solution is built to do just that. We are excited to partner with UTC as their platform for the future.” For a deeper dive into Aaron Shepherd’s view of the hospitality industry’s digital transformation journey, please read our blog here.