Vijayawada, Nov 30 (Representative) Andhra Pradesh Chief Minister Chandrababu Naidu on Friday made it clear that all services pertaining to the Revenue Department should be made easy and available online. At this latest age of technology people should not make rounds to the government offices for getting certificates, the Chief Minister said while chairing a review meeting at the State Secretariat of the Revenue Department. Naidu said that online services should be available for documents like birth, death, caste, and income certificates. The Chief Minister mainly focused on the appeals and complaints received from the public and the solutions regarding the Revenue Department. Of the 1,74,720 appeals received from the public, 67,928 belong to the Revenue wing, particularly related to revenue records, land encroachments and assigned lands, the officers informed the Chief Minister. Naidu directed the officers to take immediate measures to resolve all such issues finding permanent solutions to them.
He also made it clear that forcing the complainants to make rounds to the government offices to find solutions to their problems would not be tolerated any longer. “If a complaint is received it should be dealt with in full scale and find a permanent solution. Just resolving it for name sake will not be tolerated,” he said. Stating that the people are facing umpteen problems, particularly in the Revenue Department, due to the policies adopted by the previous government, the Chief Minister said they are now making rounds to the government offices to find solutions to their issues. The Chief Minister felt an urgent need to cleanse the Revenue wing so that the people could get the services more easily. He also said that a third-party audit should be conducted on all the exercises like how much time is being taken to resolve a particular problem and whether the complainant is satisfied or not with the solution. The officers explained to the Chief Minister in detail the departmental action being taken on illegal land encroachments, fake transactions and disputes that have taken place in the past five years.
When the officers gave the minute details on the large-scale irregularities in land transactions in the past five years, the Chief Minister directed them to submit a detailed report on the involvement of the officers concerned in such illegal transactions, who is responsible for such irregularities, persons operated behind the scheme, binamies if any and the involvement of any political leader. Regretting that some persons have lost their most valuable lands due to the changing of revenue records by the staff members who resorted to corruption, the Chief Minister made it clear that this practice should end immediately or stringent action will be taken if anyone resorts to such illicit practice. The Chief Minister felt an immediate need to cleanse the entire Revenue Department to save the lands of the people from encroachments.